_What is the turnaround time for a wedding stationery order? We email your first digital proof within 1-3 working days. Once approved, we will print and deliver your stationery within 7-10 working days. If you need your order faster, we can rush your order for an additional 10% charge.
What kinds of shipping options are available? Depending on the size of your order, we will deliver your stationery by Royal Mail 1st Class Recorded Delivery, Royal Mail Special Delivery, UPS, DHL or Interlink Next Day Courier. All shipping options will require a signature upon delivery.
How do I place an order? Just send us an email and let us know you’re ready to place an order. Please tell us what design you'd like to order and the quantities required. We will send you a quotation and a list of details we'll require to complete your order. We require payment prior to commencement of design work, and include available payment options on your invoice.
Can I order a sample? Absolutely! Our sample items can be purchased via our website SAMPLES page. Please note we only sample items which are seen on the site and cannot issue personalised items. Samples are a means to see the quality of our materials and print. Please allow 5 working days for delivery. If you have requested a sample which is out of stock, we will contact you via email to offer the option of a refund, an alternative sample, or a waiting time for the next print run of that particular item.
Can I change the fonts and colours of an invitation design from the original? If there's a font you love, we may have it in our font book. If we do, we’re more than happy to make that change at no cost. We'll gladly tweak the colour way of an existing design, but will advise if we feel your preference won't work in print. Letterpress items can be printed in any colour from the Artcadia ink palette (found in the luxurious letterpress web pages), or we can mix a custom Pantone ink if you provide us with a Pantone code or swatch.
Can you recommend a calligrapher? We sure can! Please contact us with your requirements for our recommendations.
What are your refund and cancellation policies? Please note that upon final approval of your personalised order we cannot accept returns due to any error (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.
_I've got an image I'd like to include in a stationery design, can you use it? If you have a design that you'd like us to letterpress, we will require it as a black and white vector art file of the image. We accept .ai, .eps, .psd or .jpeg files.
If you have an image, doodle or monogram you'd like us to incorporate, we can certainly work this into a design. Regretfully we cannot print images that have come from other websites as they are probably the property of the respective site owners, and are generally not available for us to use. Also, website images are usually bitmapped (consisting of pixels) and do not print crisply.
Can I ask Artcadia to replicate a design I've seen elsewhere? Absolutely not. This is a violation of copyright law. If you've seen a design you love elsewhere, we advise you contact the original designer and order from them.
What quantity should I order? Artcadia recommends 55% of your total guest number. Remember you are sending one invitation per household, not per guest.
How can I address my guests on the invitation? We can't offer letterpress printed guest names on invitations due to the printing process. However, if you would like to personally address your guests on your invitations, you may consider adding a line or space on which to hand write or calligraph your guest names. Also consider addressing guests on the envelope. For digitally printed designs we can print guest names for an extra 45p per item.
Do you ship internationally? We can offer international shipping, please contact us for shipping rates. Please note, Artcadia is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. International deliveries often exceed expected delivery times and we encourage patience in this time.
Can I see a hard copy before going to print? We can send you a hard copy of your digital stationery prior to order printing for £10. We advise this especially for custom orders, to ensure colour representation is as desired. Regretfully, due to the process, we cannot send hard copies of letterpress items prior to order printing.
Will the colour of my stationery look like it does on my computer screen? Not necessarily. Due to variations in monitor calibration, colour can differ significantly to its appearance in print. For this reason, we advise ordering a sample and/or hard copy (digital print only) prior to order printing.