Wedding Stationery - FAQs

 

How do I place an order?

Simply send an email to say you’re ready to place an order. I'll need to know the range you're interested in and the quantity of items required. If you're happy to proceed I will email you a list of details required to complete your order and an invoice for payment. Payment is required in full prior to commencement of design work.

 

How do I make payment for my order?

Payment options will be included on your invoice. The preferred method of payment is BACS transfer. Cheques are also welcome. Payment can be made by credit or debit card over the phone. There is however a 3% charge for using this service.

 

What is the turnaround time for a wedding stationery order?

You will receive your first digital proof within 2-3 working days via email. Once approved, your order will be printed and delivered within 7-12 working days.  If you need your order sooner, your order can be prioritised and expedited for an additional 10% charge.

 

What kinds of shipping options are available?

Your stationery will be delivered by Interlink Next Day Courier, Royal Mail 1st Class Recorded Delivery, Royal Mail Special Delivery, UPS or DHL.  All shipping options will require a signature upon delivery.

 

Can I order a sample?

Absolutely! Sample packs can be purchased here. Please note personalised items cannot be issued for sample. Samples are a means to see the quality of printing and materials used. Please allow 5 working days for delivery.

 

Can I change the fonts and colours of an invitation design from the original?

The fonts chosen are what I feel work best within the design of the stationery. If however there is a font you love, I’d be more than happy to change font/s at no extra cost. Letterpress items can be printed in any colour from Artcadia’s ink palette, or custom mixed if you provide a Pantone code or swatch for reference.

 

Can you recommend a calligrapher? 

Fluid Calligraphy provides beautiful hand-penned calligraphy on invitations, envelopes, place cards and escort cards. I can forward your stationery directly to Jessica at Fluid Calligraphy for inscription. www.fluidcalligraphy.co.uk

 

What are your refund and cancellation policies?

Artcadia cannot accept returns and does not offer refunds. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, Artcadia is required to charge for a reprint.

 

Can I ask Artcadia to replicate a design I've seen elsewhere?

Absolutely not. This is a violation of copyright law. If you've seen a design you love elsewhere, I advise you contact the original designer and order from them.

 

I've got an image I'd like to include in a stationery design, can you use it?

If you have a design that you'd like Artcadia to letterpress, I will require it as a black and white vector file.

 

Can you provide me with printable files?

Artcadia only offers design and print packages and does not exchange printable artwork files. This includes stationery designs, motifs and other design elements. All stationery, artwork and designs are the copyright of Artcadia. All rights reserved. They may not be reproduced in any form without our written permission. Any improper or illegal of artwork or designs will be pursued.

 

What quantity should I order?

Artcadia recommends 60% of your total guest number. Remember you are sending one invitation per household, not per guest. It is however wise to consider that you may need keepsakes and if you’re handwriting the invitations or addressing the envelopes, mistakes can happen and reprints are costly.

 

How can I address my guests on the invitation?

If you would like to personally address guests on your invitations, you may consider adding a line or space on which to hand write or calligraph your guest names. The majority of Artcadia’s customers address their guests on the envelope only.

 

Do you ship internationally?

Artcadia does offer international shipping, please contact me for shipping rates. Please note, Artcadia is not responsible for any customs fees or duties incurred on international shipments, as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. International deliveries often exceed expected delivery times and we encourage patience in this time.

 

Can I see a hard copy before going to print?

I can send you a hard copy of your digitally printed stationery prior to order printing for £15. We advise this especially for custom orders, to ensure colour representation is as desired. Regretfully, due to the process, I cannot send hard copies of letterpress or hot foil items prior to full order printing.

 

Will the colour of my stationery look like it does on my computer screen?

Not necessarily. Due to variations in monitor calibration, colour can differ to its appearance in print. For this reason, I cannot offer refunds or returns on the basis that colour appears differently in hand compared to the digital design proofs.